Frequently Asked Questions and Store Policies
All "Ready To Shop"/Made stock items are shipped within three days of order. Custom orders are shipped within three days of final payment. FOB Shipping Point is enforced - ownership is transferred to you once we receive final payment and order is shipped. We are not responsible for items that are lost or damaged in transit.
We ask for a production time of 21-28 days on custom orders. This means from date ordered to shipping date.
Pricing varies and is calculated by metal cost, weight, stone and production time. Please contact us directly with pricing questions.
Deposits are non-refundable. If you are contacted regarding your order and we do not receive a response within four weeks, your deposit is forfeit.
We hand cut our turquoise for each Honey & Goldies piece. Our turquoise is sourced dominantly from Nevada mines, with the other 10% mainly from Arizona. Because each cabochon is hand cut from natural stone, every piece will vary in color and matrix, leaving them beautifully unique and one of a kind.
Turquoise rings cannot be resized. Please contact us directly for any sizing questions.
We are not responsible for cracked or broken stones after 3 days of receiving your jewel (please see our return policy).
We want you to keep your jewel in the best shape possible. Please remember many stones such as Opal and Turquoise require care. While diamonds are much harder, they can still be fractured by hard impact. Handle your jewels carefully, and avoid regular soaking of softer stones in water. Clean briefly in warm, sudsy water, and dry with a soft cloth. Avoid commercial jewelry cleansers.
We do not accept returns- all sales are final. If there is a flaw in your jewel, please contact us within three days of receiving your piece and we will gladly fix it. Please keep in mind that each piece is 100% hand made and not perfect.
See something you like on Instagram?
Jewels seen on our Instagram are spoken for unless otherwise noted. Most pieces can be recreated as a custom order (keep in mind stones vary and settings may need to be tweaked).
Please contact us to discuss stones and settings for your jewel.
Please be aware of any metal allergies you may have- jewels cannot be returned due to allergies. Contact us with any metal alloy questions before purchasing.
Honey & Goldies uses only conflict free and ethically sourced diamonds.